An article written by our guests "Tree Generations"

Guest Relation
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What is it that makes a visit especially memorable? People.

Going up the stone steps of the staircase of the medieval 'Hotel Pallotta, my husband and I were waiting for the typical polite Good Day! Italian hoteliers. Instead, Walter Pallotta, the owner greeted us with a warm handshake and welcomed us in the breakfast room for a frothy cappuccino in a cup of Deruta pottery handpainted ... .
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This year we have also obtained the certificate of excellence Tripadvisor

Guest Relation
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Introduced in 2010, the Certificate of Excellence scheme will recognize the structures that achieve consistently very positive reviews by travelers on TripAdvisor.

The structures awarded the Certificate of Excellence are those who were able to offer guests a receptive service excellence and represent the best of the structures present on TripAdvisor, the largest travel portal in the world.
- Read more at this link: http://www.tripadvisor.it/TripAdvisorInsights/n2290/domande-frequenti-sul-certificato-di-eccellenza#sthash.KEo7E7gS.dpuf

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